FAQ

Our tiles are suitable for installation on walls in interior environments such as bathrooms, kitchens, and laundry rooms, among others.

The technical properties of the products may vary between different collections. Please refer to each product page for information.

The samples are designed to provide the most accurate representation possible of the material's color, surface, and character. As many of our tiles are made from natural raw materials and through artisanal processes, variations may occur between different production batches and between individual tiles within the same batch. This is part of the craftsmanship and what gives the material its lively character.

Different materials and collections have varying degrees of variation, which affects how much the tiles may differ from a sample.

Zellige is handmade in an organic way, and is therefore characterized by natural variations and imperfections in thickness, size, and flatness. These variations are part of the artisanal manufacturing process and what makes each tile so beautiful.

Craquelé is the appearance of fine cracks in the glaze of some of our tiles. The size and pattern of the cracks vary from tile to tile, and the effect can either be accentuated or toned down depending on the grouting.

Craquelé is not a defect, but a deliberately created decorative effect.

All tiles with craquelé glaze should be sealed before and after grouting.

Shade variation is a natural characteristic of all ceramic products. Variations in color occur between different production batches and can also occur between individual tiles within the same batch.

It is important for you as a customer to order enough tiles the first time, as we cannot guarantee that we can deliver the same batch at a later date. Batch refers to tiles from the same production run.

The choice of grout shade for tiles, clinker, and terrazzo has a big impact on the feel of a room. You can choose a contrasting grout or a shade that is tone-on-tone. Please read our grout guide for more guidance on choosing grout.

With its long lifespan and natural composition of clay and minerals, tiles and terrazzo are a very sustainable material choice. The most energy-intensive process in production is firing, and at our factories, this is largely powered by solar energy.

We only collaborate with manufacturers who share our vision of ecological and social sustainability.

In some cases, the factory applies a protective wax layer to the tiles to protect the glaze during transport and storage.

We recommend removing this before installation, for example with lukewarm water and a soft cloth or sponge. If water is used, it is important that the tiles dry before installation.

The format of the samples varies depending on the material. They are usually sent in the same format as the tiles are sold in, often the smallest available format for the collection, for example 10×10 cm.

For products available in larger formats, such as clinker and terrazzo, samples may be in a smaller format.

Terrazzo Collection 001 should be impregnated before and after grouting to enhance the material's natural appearance
and provide better protection against fading and stains.

Tiles with craquelure should also be impregnated before and after grouting.

Our other collections of tiles, clinker, and terrazzo do not need to be impregnated before use.

Good question! Calculate the area of the space you want to tile and add 10% or 15% for waste. In the article How to measure the right amount for your project we guide you step by step through the calculation.

We always recommend adding at least 10% for waste. For larger formats, we recommend 15% for waste. This is to cover for cutting, aesthetic selection, or future repairs.

Delivery time for stock items is normally 3-5 business days. For made-to-order items, production time is approximately 1-4 weeks, followed by about 4-6 business days for delivery to the specified address. Please contact us for an exact delivery time for made-to-order items.

Shipping costs within Sweden are always SEK 795.

Please note that you must be present to sign for the goods upon delivery. We reserve the right to charge for costs incurred if the order is not received on the agreed delivery date, as well as for unclaimed packages and return shipping.

For shipments remaining at the freight company's terminal for more than three (3) business days after the first notification, you, as the customer, will be charged a storage fee per day and pallet, and the shipment risks being returned.

Our slabs are packed in boxes that are stacked on wooden pallets, and they are delivered to your property line or apartment door.

Yes! We deliver to all of Europe. Shipping costs for international orders are calculated at checkout.

Yes, if the order has not already been shipped. Please contact us as soon as possible via email with your order number and new address.

If the delivery has already been shipped, we will of course do our best to change the address with the shipping company, but unfortunately, we cannot guarantee that the address change can be made.

Your order can be returned within 14 days of receipt. For custom-ordered items, a restocking fee of 40% of the item's value will be charged.

Original shipping costs are not refunded, and you are responsible for the return shipping cost. Read our full return policy here.

Email hello@terrastudios.se to return your order.

No, only entire orders can be returned.

Our products undergo rigorous quality controls before being packed and shipped.

If, despite this, a product has an original defect, or if damage has occurred during delivery, we ask you to contact us by email as soon as the defect is discovered to initiate a complaint. Please describe the defect or damage as thoroughly as possible and preferably attach photos.

Claims for delivery damage must be documented with a picture and reported to the driver so that the damage can be claimed from the responsible shipping company.

Complaints after assembly are not accepted.